Privacy Policy

At Flyplayers, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.flyplayers.com or make a purchase from our store.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Personal Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by our payment providers; we do not store full card numbers)
• Order history and preferences

b) Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring website or search query
• Pages visited and time spent on the site
• Items viewed and added to cart

This information is collected through cookies and similar tracking technologies.

c) Information From Third Parties

We may receive information from payment processors (payment confirmation) and shipping carriers (tracking updates).

2. How We Use Your Information

Order Processing & Fulfillment: To process your orders, arrange shipping, and send you order confirmations and tracking numbers.

Customer Support: To respond to your inquiries, return requests, or complaints.

Website Improvement: To analyze browsing trends and improve our website's functionality and user experience.

Marketing Communications: With your explicit consent, to send you newsletters and promotions. You can unsubscribe at any time.

Legal Compliance: To comply with applicable laws and regulations.

3. Legal Basis for Processing (For EEA/UK Customers)

• Contractual Necessity: Processing your order and delivering your purchase.
• Legitimate Interests: Improving our website, preventing fraud.
• Your Consent: Sending marketing communications.
• Legal Obligations: Complying with tax laws.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your data with:

• Shipping Carriers (Ukrposhta, Nova Poshta): Name, address, and phone number for delivery.
• Payment Processors (Payoneer, PayPal): Payment details are processed on their secure platforms.
• Website Hosting & Analytics Providers: Anonymized browsing data.
• Legal Authorities: If required by law.

All third parties are contractually obligated to protect your data.

5. Data Retention

We retain your information only as long as necessary: order information for tax compliance, marketing preferences until you unsubscribe, and browsing data per cookie lifespan.

6. Cookies Policy

Our website uses cookies to enhance your browsing experience and analyze site traffic.

What Are Cookies? Small text files stored on your device by your web browser.

How We Use Cookies:

• Essential Cookies: Required for website functionality (e.g., cart, session).
• Analytics Cookies: Help us understand how visitors use our website.
• Preference Cookies: Remember your language or region preferences.

Managing Cookies: You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Rectify inaccurate data
• Erasure ("Right to be Forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

To exercise these rights, contact us at support@flyplayers.com.

8. Data Security

We implement appropriate measures to protect your information:

• SSL/TLS encryption for data transmission
• PCI-DSS compliant payment gateways
• Limited access to personal data

No method of transmission over the Internet is 100% secure, but we strive to protect your data.

9. International Data Transfers

Flyplayers is based in Odessa, Ukraine. Your data may be transferred to and processed in Ukraine and other countries where our service providers operate. We ensure adequate safeguards are in place.

10. Children's Privacy

Our website is not intended for individuals under 16. We do not knowingly collect information from children under 16.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes are effective immediately upon posting.

12. Contact Us

Email: support@flyplayers.com Website: www.flyplayers.com Business Location: Odessa, Ukraine

We will respond within 24 hours on business days.